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Superhost Foundations of Service Quality Training

August 19, 2021 9:00 AM - August 20, 2021 12:00 PM (PDT)

Description



Empower your frontline staff with customer service training!

Thanks to the support of the City of Delta, this training is available free of charge for all small and medium Delta businesses. 

SuperHost® Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing an exceptional customer experience. This course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role.

The course will cover:

  • Basic customer service, communication and teamwork skills – some of the key skills highly sought after by employers
  • Relationships between service quality, customer experience and business objectives
  • The importance of front-line employees in service sector businesses
  • Expectations from the point of view of customers, employers and employees
  • Communication etiquette and best practices
  • Service recovery techniques
  • Metrics used to assess customer experience and service quality

This course will be delivered via live online instruction with a variety of video, short lectures, activities, and discussions. Participants will walk away with a certificate of completion and a sense of confidence, knowing they have the tools to represent your company well.

Delivered virtually via Zoom, this training will take place over two half-days:
Thursday, August 19 - 9am to 12pm and Friday, August 20 - 9am to 12pm
Attendance both days and achieving 70% on the final exam are required to obtain a certificate of completion.

To receive this training free of charge, your business or organization must hold a Delta business license. Businesses and organizations may enroll multiple participants in this course.

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Contact Information

Delta Chamber of Commerce
Name: Lesley Raymond
Phone: (604)946-4232
Email: lesley@deltachamber.ca
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